Our vision

We envisage to continue setting the pace in health and social care industry; by finding new ways and incorporating new technologies to deliver high quality and exceptional services that will always exceed the expectations of our clients

Who We Are

Willcob Care is a team of Health and Social Care Professionals with extensive industry experience.

Through our proven experience, we provide specialist assessments and well-trained professionals to deliver exceptional, inclusive and person-centred services that meets the needs of the people we support. Ranging from a custom designed domiciliary care services for children and adults; such as home support, live-in care, supported living and community outreach services to residential services and day opportunities.

We offer specialist and personalised care packages that are carefully and custom design for children, adults and elderly with learning disabilities, autism, mental health, physical disabilities, dementia, complex needs and alternative communication (behaviour that challenges).

Here at Willcob Care, we understand that, little things like a smiling face can make a different in your life’s journey. So, we are here to brighten your day and make your life as stress-free and dignifying as possible through Willcob Experience.

We value our clients’ freedom and independence and respect their dignity. Thus, we offer quality care that promotes their individual personalities and differences.

Whether you are looking for a bespoke service that is tailored to your individual needs or for your loved one, we believe that Willcob Care will not only meet your needs but, exceed your expectations.
– Willcob Care Ltd Managing Director

Willcob Care is a quality-driven organisation that finds every opportunity to improve and be better in order to provide exceptional services to our clients. We are now ISO 9001:2018 (Quality Management System) and ISO 45001:2015 (Health and Safety Management System) certified.

We are proud to have achieved the highest membership of Hertfordshire Care Providers Association in 2019/2020 (Gold membership)

We are registered and regulated by Care Quality Commission (CQC) and currently rated Good in our last inspection.

Our Mission

To provide an inclusive, caring, fun and friendly environment, where the people we support will maximise their independence; where they will be identified as individuals and not by their conditions.

The Willcob Experience

The Willcob Experience is a Willcob Care model to ensure that the people we support are receiving exceptional quality and outstanding services. We use the below six (6) arms of Willcob Experience to design and measure our services. With this model, you will be sure that the services you will receive will be as stress-free, fun and pleasurable as possible. We will use our experiences, skills and expertise to support your journey and give you a Willcob experience.

UNIQUE

Our services are uniquely designed from the norm. We develop and offer our care packages in a dynamic and unique way.

PERSON CENTRED

Our care packages are custom design to meet your individual needs. We understand you live in a changing environment and you are not static as well, thus, our care packages are flexible and adaptive to change with you. Once your needs change, the package will also change to be suitable and relevant at all time.

FRIENDLY

Friendly faces and environment are too important to us, that’s why our staff are carefully selected to support you in a very friendly way. We will sure provide you with a friendly, safe, inclusive and supportive environment.

EMPOWERING

It is your health, your care and your life! Our staff are trained to empower you to make informed choices and to support you to develop your independent living and social skills.

FUN

Our care packages are custom design to meet your individual needs. We understand you live in a changing environment and you are not static as well, thus, our care packages are flexible and adaptive to change with you. Once your needs change, the package will also change to be suitable and relevant at all time.

QUALITY

As a quality driven organisation, our support services are designed and measured against the ultimate quality through The Willcob Experience

OUR PHILOSOPHY

Willcob Care is a highly principled social care provider, effectively working to provide a caring and friendly environment where our clients will maximise their independence. We recognise that, we cannot achieve this without the commitment of our staff at all levels.

The following principle statements are our Directors’ commitment to the people we support.

Adults, children and young people in our care will be protected from all forms of neglect and abuse

Adults, children and young people in our care will be at the centre of all planning processes and decisions about their lives;

We aim to offer skilled care to enable people supported by us to achieve their optimum state of health and well-being;

We will always uphold the human and citizenship rights of all adults, children and young people in our care;

All people supported by us will be treated with dignity and respect always;

The right of independence will be respected and encouraged for all adults, children and young people in our care;

The individual requirement for privacy will be respected always and all information relating to individuals will be treated in a confidential manner;

Adults, children and young people in our care will be supported and encouraged to take part in activities they choose, in the community in which they live. This will include education, work, recreation and leisure in ordinary everyday settings;

Service users and their family carers will be involved in our recruitment process and in an independent quality audit process that ensures the continuous improvement of service delivery;